We may collect information including:

• Your name and contact information, including email address and telephone number
• Information submitted through forms, applications, questionnaires, assessments, or surveys
• Information you voluntarily share during coaching sessions or communications with us
• Registration and program participation information
• Transaction and payment-related information
• Website usage and technical information, such as IP address, browser information, cookies, and analytics data
• Marketing and communication preferences

Payment information may be processed through third-party payment processors. Ornella Studios does not necessarily receive or store your complete credit or debit card information.

We may use your information to:

• Provide coaching, workshops, programs, digital products, resources, and other services
• Process registrations and purchases
• Communicate with you regarding programs, appointments, resources, and services
• Respond to questions, requests, or complaints
• Improve our programs, services, website, and customer experience
• Send marketing or educational communications where you have provided consent or where otherwise permitted by law
• Maintain appropriate business, financial, and administrative records
• Comply with applicable legal and regulatory obligations

We aim to collect only information reasonably necessary for legitimate business purposes.

We recognize that coaching conversations may involve personal, professional, career, financial, or other sensitive information.

Information shared privately with Ornella Studios during coaching sessions will be treated as confidential and will not ordinarily be disclosed to third parties without your consent.

However, confidentiality cannot be guaranteed in circumstances where disclosure is required or permitted by law, necessary to protect our legal rights, or reasonably necessary to address an immediate and serious safety concern.

Participants in group programs should also understand that other participants may hear information shared during group sessions. While participants may be asked to respect one another's privacy, Ornella Studios cannot guarantee the actions or confidentiality of other participants.

We may use trusted third-party providers to operate our business, including payment processors, website providers, scheduling platforms, email providers, video-conferencing services, CRM systems, analytics providers, and other technology providers.

These providers may process information as necessary to provide their services to us.

We do not sell your personal information.

We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may request access to personal information we maintain about you and request that inaccurate information be corrected.

You may also withdraw consent to certain uses of your information, subject to legal, contractual, and operational limitations.

Withdrawal of consent may affect our ability to continue providing certain services.

Our website may use cookies and similar technologies to understand website usage, remember preferences, improve functionality, measure marketing effectiveness, and enhance the visitor experience.

Your browser may allow you to restrict or disable certain cookies.

If you subscribe to our mailing list or otherwise consent to receive promotional communications, you may unsubscribe at any time using the unsubscribe option provided in our emails or by contacting us.

You may continue to receive communications that are necessary to administer an existing purchase, appointment, or program.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, contractual, tax, accounting, and legal requirements.

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal obligations. The most current version will be posted on our website with the date of the latest update.

Questions, requests, or concerns regarding this Privacy Policy or the way Ornella Studios handles personal information may be submitted through the contact information provided on our website. We will make reasonable efforts to review and respond to privacy-related inquiries and complaints.